FAQ's
Why should I book with Hanoi Easy Rider ?
We had a dream! We spent 2 years touring our country, investigating what was on offer for motorcyclists and we were sadly disappointed, so Hanoi Easy Rider Motorcycle Tours VN was born in July – 2012 with the determination to provide a top quality, personal service and the hope of also making our clients dreams come true – we have achieved this and more! Referral and recommendations from our clients to their friends and families now makes up the majority of our bookings. That says it all. Have a look at Trip Advisor for independent reviews of our service.
Why should I book a guided tour with you?
Motorcyclists have a special bond with each other, and the camaraderie on a guided tour is always something everyone enjoys. Add to that the experience and knowledge of the guides, not only about the country but the best places to eat, where to get the best photos and ride the best roads – it’s a great adventure! Unlike some companies,we are not just agents who use other companies to run their tours. We design and run our own tours, with our own local guides and our own motorcycles, so you can be sure you’ll get the bike you booked and that your guide isn’t from overseas who has just visited Viet Nam a couple of times! You can communicate directly with the people organizing your tour – us! We offer a lot more on our guided tours,so they are superb value for money – cooked breakfasts, lunch, evening meals with choice of you, clean rooms with a view in hotels including the visit around Ha Noi prior to your tour, fuel, quality motorcycle support vehicle for luggage and non riders and complimentary extra activities. Cultural show and feast. We also include accommodation the night prior to your tour – so you get to use every moment of your time in Viet Nam We keep our groups small, for safety and to provide a personal service – never more than 7 bikes. Some companies have as many as 20 – we don’t relish long waits at fuel stations!
What happens if I break down?
We provide 24 hours roadside assistance and we have arrangements with motorcycle workshops throughout the country that will help you to get back on the road as speedily as possible. What happens if I damage the motorcycle or other people’s property? If damage occurs, we will obtain a quote for repair and inform you of the cost.
Do I need travel/trip insurance?
Yes! We strongly advise that you purchase personal travel/trip insurance as soon as you book your trip. You should inform your insurers that you will be riding a motorcycle whilst you are in Viet Nam. Good travel/trip insurance should cover cancellation, delays, lost property, medical expenses, and medical repatriation.
Do you provide motorcycle gear?
We can provide good quality helmets, motorcycle jackets, pants and gloves at very reasonable prices to rent whilst you are here. Many of our clients prefer to bring their own gear. We suggest that your gear is waterproof fabric and has linings that can be removed. This allows you to ride in all weathers and temperatures. You will find that temperatures vary dramatically within a short time when you are riding through mountainous areas. Leather gear isn’t recommended – it can be either to hot or too cold and gets heavy and wet if caught in a shower.
My partner doesn’t ride – can they come along?
Our support vehicle takes up to four non riders – air conditioned comfort all the way! We can even arrange a hire car if they’d prefer.
Do you cancel tours if they are not full?
No – we never cancel. We require a minimum of 2 motorcycles on a guided tour to supply the support vehicle. We would still provide a lead guide on a motorcycle.
What type of clothing should I bring?
Please note that Vietnam is a developing country and size selection and/or quality products are real issues. Local products are cheap but almost just one size for all or the quality is poor. Here are some suggestions: -Clothing: helmet, rain gloves, wellington boots (rubber boots for rainy season from April to September), summer gloves, balaclava, t-shirt, socks & underwear, long sleeved shirt, turtleneck shirt, extra jeans, light jacket, leather chaps, zip-lock bags, riding boots, bandannas, sunglasses, and goggles. -Personal items: basic toiletries, emergency cash, sunscreen, and earplugs. -Emergency items: first aid kit, emergency contact number, list medical conditions, list medications, flashlight, chargers and duct tape. -Miscellaneous: small towel, bath towel, trash bags, bungee cords, camera and cargo net.
Can you arrange accommodation for us in Viet Nam?
We can make reservations for you at anycities or town in all around Vietnam and also organise a car to pick you up from the airport. The central location makes it easy to get around the city and the hotel offers comfortable and spacious rooms in the USD 15-80 per night price range (1 or 3-star standard it depends on your destinations ).
Do you carry everything on the bike, or would I leave some of my luggage at “base” until returning?
Here we also provide secure storage for your luggage or have a motorbike accompanied to carrying luggage, so you can comfortably enjoy your trip in Vietnam on the motorcycle.